Patient Intake Coordinator

📋 Requirements Summary: Patient Intake Coordinator

This summary outlines the essential knowledge, skills, and attributes required for the Patient Intake Coordinator position at All Together Pharmacy.

I. Education and Experience

• Education: Bachelor’s degree preferred. A degree in Social Work, Healthcare Administration, Pharmacy, or a related field is strongly preferred.

• Experience: Minimum of 2 years of professional experience in patient intake, care coordination, social services, or a related administrative role within the healthcare sector.

• Highly Desirable Experience: Prior experience as a social worker or case manager in a hospital, long-term care facility, or community health setting is a significant asset.

II. Core Knowledge and Skills

• Healthcare Systems Knowledge: Strong working knowledge of the complex healthcare delivery system, including familiarity with insurance types (Medicaid, Medicare), patient assistance programs (PAPs), and referral workflows.

• Data Entry Proficiency: High level of accuracy and efficiency in data entry, specifically using pharmacy management systems (PMS) or electronic health records (EHR).

• Patient Confidentiality: Demonstrated understanding of and strict adherence to HIPAA and patient confidentiality regulations.

• Interpersonal Communication: Exceptional verbal and written communication skills for interacting with patients, social workers, referring providers, and internal pharmacy staff with empathy and clarity.

• Problem-Solving: Ability to resolve complex intake issues and navigate barriers to patient enrollment efficiently.

III. Attributes and Mission Alignment

• Compassion and Sensitivity: Demonstrated commitment to serving underserved or low-income populations and understanding the challenges related to healthcare access.

• Organization: Superior organizational skills with the ability to manage a high volume of referrals and track multiple documentation requirements simultaneously.

• Professionalism: Ability to maintain professionalism and composure while handling sensitive or stressful patient intake scenarios.