About the Role
Job Description: Donor Management Associate
Overview
All Together Pharmacy is a non-profit organization dedicated to serving our community by ensuring equitable access to medication. The Donor Management Associate is a vital administrative role responsible for managing all aspects of our donor database, gift processing, and stewardship correspondence. This position ensures the integrity of our fundraising data and supports the effective cultivation and retention of our donors, thereby directly supporting our charitable mission.
Key Responsibilities
I. Donor Database Management (CRM)
Data Entry and Integrity: Serve as the primary user for the organization's Donor Management Software (CRM). Accurately input, update, and maintain comprehensive records of all donors, prospects, contacts, and organizational relationships.
Segmentation and Reporting: Develop and run standard and custom reports on donor metrics, giving trends, campaign performance, and donor segmentation lists to support fundraising strategy and leadership decisions.
Database Maintenance: Conduct regular data audits and clean-up projects to ensure the highest level of data accuracy, consistency, and compliance.
II. Gift Processing and Acknowledgement
Accurate Processing: Process all incoming donations (checks, online gifts, stock transfers, pledges, in-kind contributions) in the CRM system accurately and promptly.
Acknowledgement and Receipts: Generate timely, personalized, and appropriate gift acknowledgement letters, tax receipts, and thank you notes in compliance with IRS regulations and internal policies.
Reconciliation: Assist with the monthly and year-end financial reconciliation process, collaborating with the finance department to ensure accuracy between the donor database and accounting records.
III. Fundraising and Stewardship Support
Administrative Support: Provide essential administrative support for fundraising initiatives, including direct mail campaigns, grant tracking, and online appeals.
Event Support: Assist with the administrative tasks related to fundraising events, such as generating invitation lists, tracking RSVPs, preparing registration materials, and recording post-event donations.
Stewardship Communication: Support donor stewardship efforts by preparing and distributing basic correspondence and materials, fostering strong relationships with our supporters.
Qualifications
Required
Experience: Minimum of 2 years of professional experience in an administrative, development, or database management role within a non-profit organization.
Technical Expertise: Proven, hands-on proficiency with a dedicated Donor Management Software (CRM) (e.g., Salesforce, Raiser's Edge, DonorPerfect).
Financial Aptitude: Strong numerical aptitude and attention to detail for accurate gift processing and data entry.
Communication: Exceptional written communication skills for drafting acknowledgment letters and communicating professionally with donors.
Confidentiality: Demonstrated commitment to handling sensitive donor financial and personal information with the highest degree of discretion and ethical practice.
Preferred
Bachelor's degree in Non-Profit Management, Communications, Business, or a related field.
Direct experience in a charity or healthcare-related non-profit setting.
Application Process
Interested candidates are invited to submit their resume and a cover letter detailing their experience with donor database management and their commitment to the charitable mission of All Together Pharmacy to AllTogetherRx@gmail.com.
Requirements
Requirements Summary: Donor Management Associate
This summary outlines the essential knowledge, skills, and attributes required for the Donor Management Associate position at All Together Pharmacy, focusing on fundraising support and relationship management.
I. Education and Experience
Education: Bachelor's degree preferred, ideally in Non-Profit Management, Communications, Business, or a related field.
Experience: Minimum of 2 years of professional experience in an administrative, fundraising support, or database management role within a non-profit organization.
II. Core Technical and Administrative Skills
Donor Database Management: Proven, hands-on proficiency with a dedicated Donor Management Software (CRM) platform (e.g., Salesforce, Raiser's Edge, DonorPerfect). This includes data entry, running reports, segmenting donor lists, and ensuring data integrity.
Gift Processing: Experience accurately processing and recording donations (online, mail, in-kind), generating timely gift acknowledgments, and issuing tax receipts in compliance with IRS regulations.
Reporting: Ability to generate standard and custom reports on fundraising metrics, donor giving histories, campaign performance, and lapsed donors.
Office Suite: High proficiency in Microsoft Office Suite or Google Workspace (especially Excel/Sheets) for managing data exports and analysis.
III. Fundraising and Communication Support
Communication: Excellent written communication skills, with experience drafting personalized acknowledgment letters, thank you notes, and basic stewardship correspondence.
Campaign Support: Experience providing administrative support for fundraising campaigns, mailings, and special events (e.g., preparing invitation lists, tracking RSVPs, managing attendee records).
Confidentiality: Demonstrated commitment to handling sensitive donor financial and personal information with the highest degree of confidentiality and ethical standards.
Customer Service: Strong interpersonal skills for interacting professionally and courteously with donors, board members, and external partners.
About the Company
All Together is a non-profit 501(c)(3) entity serving as a charity. Our mission is to assure all patients haveaccess to medication therapy to improve their health.